Do I need an account to place an order?
No, you can place an order and log in as a guest.
Register 

I forgot my password, how do I recover it?
Click "Forgot your username or password?" on the login page and enter your email address. You'll receive an email with instructions.
It may take a few minutes to receive the email, please make sure it is not in your spam folder.
Sign in 

How can I receive updates via email?
If you'd like to receive updates on new arrivals, our special offers, and exclusive promotions, enter your email address in the dedicated box at the bottom of the homepage. You can change your mind at any time and unsubscribe from the newsletter.

How do I complete an order?
You can place an order in just a few simple steps:

1. 1. Log in to your account or sign up if you haven't already.
2. 2. Choose the category or designer from the drop-down menu.
3. 3. Select the product you like, choose your size, and click "Add to Cart." Once you've chosen the items you want to purchase, proceed to checkout.
4. 4. To complete your order, enter your address, payment information, and shipping details.
   Without this information, you won't be able to complete your purchase. Once payment is confirmed, we'll carefully prepare your order and ship it to your address.

Are discount codes cumulative?
No, discount codes cannot be combined with each other or with other promotions.

Are your products original?
The products available for purchase on Ghn.it are all original, as we are official resellers of the brands we sell and in direct contact with the companies.

Can I order by phone?
Yes, our staff will be happy to help you complete your order by phone or via our social media channels Facebook and Instagram.

Can I cancel my order?
Yes, you can cancel your order by contacting our Customer Service at ordini@ghn.it Before that this be entrusted to the courier.
Unfortunately, it is not possible to add products to an order already placed, so you will need to purchase them separately.
For more information, check the section Returns .

Will my size be available again?
Unfortunately, we cannot know for sure when or if an item will become available again.

Can I pay by cash on delivery?
No, it is not possible to pay by cash on delivery.
You can find all the relevant information in the section Payments .

I need an invoice, how can I request one?
If you didn't fill out the invoice fields during registration, please email us at ordini@ghn.it specifying the order you need an invoice for, and we'll send you a form to fill out with the necessary information.

When will I receive my order and how can I track it in transit?
Once your order is confirmed, your item will be shipped within 2 business days.
Delivery takes between 3 and 5 business days, depending on your location and courier availability.
Delivery times are calculated from the moment your purchase is shipped and are purely indicative.
You'll receive tracking information and the estimated delivery date for your order via email. This email will include the number you'll need to enter on the courier's website to check the status of your package.

What if my item isn't the right size?
If your item doesn't fit, you can return it. If you'd like to place another order, you can do so online or by contacting our customer service. ghn@ghn.it .
For all information see the section Returns .

Which courier should I use to send my return?
Once we've accepted your return request, we'll contact the courier and arrange for the package to be picked up. All you need to do is attach the provided labels.
For all information see the section Returns .

Can I return other items after my first return?
If after returning an item from your order you wish to return more, you can always do so within 14 days of delivery.
For all information see the section Returns .

How much does shipping cost?
Ghn.it guarantees free shipping on all orders in Italy.

Will you offer free return service?
No, in the case of a returned item, shipping costs are the responsibility of the Customer.
For all information see the section Returns .

When will I receive my refund?
Refunds are usually issued within 5-7 business days, using the same payment method the customer originally used for the initial transaction.

For all information see the section Returns .

Can't find the answer you're looking for?
Contact us directly, we are available to solve any problem
Email: ghn@ghn.it Phone: 0577 283027 WhatsApp 3516950066